Privacy Policy

Effective Date: 16/12/2023

Introduction

Welcome to airepli ("we", "our", "us", or "Service"). We are committed to protecting the privacy of all individuals who interact with our Services, including but not limited to our Chrome extension and website. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.

By using our Service, you consent to the data practices described in this policy. We encourage you to read this policy in full to understand our privacy practices before using our Service.

Information We Collect

Personal Information

When you register for an account with airepli, we collect personal information that can identify you, such as your:

• Name: To personalize your user experience and for identification purposes.

• Email Address: To communicate with you regarding your account, provide customer support, send updates about our Service, and share marketing communications, which you can opt out of at any time.

We also collect usage data that helps us understand how you use our Service, such as:

• AI Credits Usage: To monitor your consumption of our Services and provide you with updates on your credit balance.

• Interactions with Our Service: To improve and optimize our Services based on user engagement.

Payment Information

We do not collect payment information directly. All payment transactions are processed through our third-party payment processor, Lemon Squeezy. They may collect payment information from you, which is subject to their own privacy policy.

Automatically Collected Information

When you access our Service, we may automatically collect certain information about your device and your use of our Service, including:

• IP Address and Device Identifiers: For diagnosing service issues and for system administration.

• Browser Type and Settings: To optimize our Service according to the various technologies our customers use.

Please note that this information is collected through the use of cookies and similar technologies. We will obtain your consent where required by applicable law.

Use of Information

At airepli, we are committed to providing you with exceptional service. The information we collect serves as an integral part of our ability to do so. Here is a detailed explanation of how your information is utilized:

Providing Access and Managing Services

We use your personal information, such as your name and email address, to identify you as a user and provide you with access to our Services. This includes:

• Creating and managing your airepli account.

• Verifying your identity to ensure the security and privacy of your account.

• Facilitating the provision of updates or assistance with our Services.

• Managing your use of AI credits to ensure you receive the full benefit of your airepli subscription.

Communication

We use your contact information to communicate with you about:

• Updates to our Services, including new features or changes that may affect your use of airepli.

• Notices regarding the maintenance or potential issues that may impact the availability of our Services.

• Promotional communications and offers that we believe might interest you. You have the option to opt-out of these communications at any time, and opting out will not affect your use of our Services.

Tracking Usage Data

To continuously improve airepli, we track and analyze your usage data. This helps us understand how our Services are being used and guides us in making informed decisions about enhancements and feature development. Usage data analysis includes:

• The frequency and volume of AI credits used.

• Patterns in the types of replies generated.

• User engagement with new features.

• Aggregated data on common workflows to optimize our algorithm and interface design.

Quality Improvement

Your feedback and usage patterns contribute to our ongoing effort to improve airepli. By understanding how you use our Services, we can:

• Tailor airepli’s functionality to better suit your needs.

• Enhance the accuracy and relevance of the AI-generated replies.

• Identify and troubleshoot issues to provide a smoother user experience.

Legal Compliance

We may use your information to comply with applicable laws, regulations, and legal processes, as well as to protect and defend the rights, property, or safety of airepli, our users, or the public.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide Services to you, or to comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing of Information

Scope of Sharing

We at airepli are committed to safeguarding your personal information. This section outlines the circumstances under which your information may be shared with third parties.

Third-Party Service Providers

In the course of our operations, we may employ third-party companies and individuals ("Service Providers") to facilitate our Services, provide the Services on our behalf, perform Service-related activities, or assist us in analyzing how our Services are used. These Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws

We may disclose your personal information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal Requirements

airepli may disclose your personal information in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of airepli

• To prevent or investigate possible wrongdoing in connection with the Services

• To protect the personal safety of users of the Services or the public

• To protect against legal liability

Business Transactions

If airepli is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Affiliates and Subsidiaries

We may share your information with our affiliates and subsidiaries for purposes consistent with this Privacy Policy. Our affiliates and subsidiaries will be required to maintain that information in accordance with this Policy.

Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with partners or the public in the form of reports about the use of our Services or for industry analysis, demographic profiling, marketing, and other business purposes.

Your Consent

We may share your personal information with third parties when we have your explicit consent to do so.

Your Rights and Choices

You have the right to opt-out of the sharing of your personal information. If you wish to do so, please contact us using the contact information provided in this Privacy Policy. Please be aware that opting out of data sharing may affect your use of certain features of the Services.

Storage and Security of Personal Information

Data Storage

We are committed to the protection and security of your personal information. All personal data collected by airepli is stored securely on cloud-based servers provided by a third-party service (hereinafter referred to as "our cloud storage provider"). The data centers used to store this information are located in [specific countries or regions, if applicable], and they are selected for their robust security measures and reliability.

Security Measures

To safeguard your personal information from unauthorized access, alteration, disclosure, or destruction, we employ a variety of security measures, including but not limited to:

• Encryption: Your personal data is encrypted during transmission and when stored on our servers.

• Access Controls: We implement strict access controls to ensure that only authorized personnel have access to personal information. Our staff is trained on best practices for data security and privacy.

• Regular Audits: We conduct regular security audits and monitor our systems to detect and address potential vulnerabilities promptly.

• Incident Response: In the unlikely event of a data breach, we have an incident response plan in place to notify affected users and take appropriate remedial actions.

Data Retention

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law. This includes retaining information for the duration of your account's existence to provide you with our Services and comply with our legal obligations.

Local Data Storage

We value your privacy and have designed airepli to store previous conversation data locally on your device. This approach ensures that your private conversations are not transmitted to or stored on our servers, providing an additional layer of privacy.

Data Transfer

In cases where personal information is transferred across borders, we ensure that appropriate safeguards are in place to maintain the security of the data in line with the highest standards of privacy protection.

Third-Party Service Providers

Our cloud storage provider is carefully selected based on their commitment to privacy and security. While your personal information may be stored on their servers, they do not have access to this data, nor do they use it for any purpose other than providing storage services to us.

Your Responsibilities

While we take significant measures to protect your information, the security of your account also depends on you. We encourage you to use strong, unique passwords for your airepli account and to keep your login credentials confidential.

Your Rights

Access to Your Personal Information

You have the right to request access to the personal information airepli holds about you. This enables you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.

Correction of Your Personal Information

If you believe that any information we are holding on you is incorrect or incomplete, you have the right to request that we correct any errors. This ensures that any incomplete or inaccurate data we hold about you is corrected, though we may need to verify the accuracy of the new data you provide to us.

Deletion of Your Personal Information

You have the right to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law.

Object to Processing of Your Personal Information

You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

Restriction of Processing Your Personal Information

You have the right to request that we suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Transfer of Your Personal Information

You have the right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Withdrawal of Consent

Where we are relying on consent to process your personal data, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Unsubscribing from Emails

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link at the bottom of any marketing email you receive from us.

Account Deletion and License Revocation

Should you choose to delete your airepli account, you must understand that your license to use the software will be revoked, as we will no longer be able to track your usage data necessary for the software's function. To delete your account, you must unsubscribe from our services. Account information will be retained until the end of the billing period before deletion. Please note that unsubscribing from emails does not automatically delete your account information.

Changes to This Policy

airepli reserves the right to update or modify this Privacy Policy at any time and for any reason without prior notice. However, we will not make any substantial changes to how we treat your personal information without first providing a clear and conspicuous notice through our services or via email, and where required, we will obtain your consent.

The date of the last modification will always be posted at the top of our Privacy Policy so that you can know when it was last revised. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such a revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, the practices of our Services, or your dealings with our Services, please contact us:

By email: help@airepli.io

For data protection inquiries or any requests related to your personal information, please reach out to our Data Protection Officer at the above communication channels.