Terms & Conditions

Effective Date: 16/12/2023

1. Acceptance of Terms

Welcome to airepli! By accessing or using our Chrome extension, website, and associated services (collectively referred to as the "Service"), you, the user ("User," "you," or "your"), are agreeing to be bound by these Terms of Service ("Terms").

These Terms govern your access to and use of the Service provided by airepli ("we," "us," "our"). The Service includes, but is not limited to, the facilitation of AI-powered responses for various digital communications via our Chrome extension.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Service.

1.1 Service Eligibility

To use our Service, you must:

• Be at least 18 years of age or have legal parental or guardian consent.

• Ensure that any registration information you provide is accurate, complete, and kept current.

• Be responsible for maintaining the confidentiality of your account and password.

1.2 Acceptable Use

In using airepli, you agree not to:

• Use the Service in any way that violates these Terms, applicable laws, or regulations.

• Infringe on the intellectual property rights of airepli or others.

• Upload or transmit viruses, malware, or other harmful material through the Service.

• Attempt to gain unauthorized access to, interfere with, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.

2. Changes to Terms

airepli reserves the right to modify or replace these Terms at any time at our sole discretion. When we make changes to the Terms, we will post the revised Terms on our website and update the "Effective Date" at the top of these Terms. We may also provide notice of significant changes to the Terms through the Service interface, by email, or by other means.

Your continued use of the Service after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review the Terms periodically for any updates or changes. If you object to any changes in the Terms, your sole recourse will be to cease using the Service.

3: Access and Use of the Service

3.1 Service Description

airepli provides a Chrome extension and related services designed to enhance digital communication through AI-powered reply generation. The service includes features such as reply suggestions based on context, AI credit utilization, and the ability to manage communication efficiently.

3.2 User Accounts

To fully access and utilize airepli’s features, users must register for an account. During registration, users are required to provide accurate and complete information, including a valid email address. Users are responsible for maintaining the confidentiality of their account and password and for all activities that occur under their account.

3.3 AI Credits System

The service operates on an AI credits system, where each action (such as generating a reply) consumes a certain number of credits. The number of available credits depends on the user's subscription plan. Unused credits do not roll over to the next billing cycle.

3.4 Usage Guidelines

Users must comply with all applicable laws and regulations in their use of airepli. The service should not be used for any unlawful activities, including but not limited to copyright infringement, sending spam, or conducting fraudulent activities. We reserve the right to suspend or terminate accounts involved in such activities.

4: Payments, Refunds, and Cancellation

4.1 Subscription Plans and Payment

airepli offers various subscription plans, each with different features and AI credit allotments. Users can select a plan that best suits their needs. All payments are processed securely through Lemon Squeezy. By subscribing to a plan, users agree to pay the specified fees as per the billing cycle.

4.2 Refund Policy

Given the digital nature of our service, we typically do not offer refunds. However, if you encounter any issues or are dissatisfied with our service, please contact us for assistance. In certain exceptional circumstances, we may provide a refund at our discretion.

4.3 Subscription Cancellation

Users may cancel their subscription at any time. Upon cancellation, the service will remain accessible until the end of the current billing period. After the billing period ends, the subscription will not be renewed, and no further charges will be incurred. Please note that cancelling a subscription does not delete your account.

4.4 Account Deletion and Data Retention

If a user wishes to delete their account, they must first cancel their subscription. Account deletion requests can be made via our customer support. Please note that upon account deletion, all associated data, including AI credits and usage history, will be permanently removed. We may retain certain information as necessary for legal or administrative purposes.

5. Intellectual Property Rights

5.1 Ownership of Service Content

All content included in or made available through the airepli service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of airepli or its content suppliers and protected by international copyright and intellectual property laws. The compilation of all content included in or made available through the service is the exclusive property of airepli.

5.2 Use of Service Content

The airepli name, logos, and all related names, logos, product and service names, designs, and slogans are trademarks of airepli or its affiliates or licensors. You may not use such marks without the prior written permission of airepli. All other names, logos, product and service names, designs, and slogans on this service are the trademarks of their respective owners.

5.3 User Content

As a user of the airepli service, you may generate content through the use of our AI-powered tools. You retain full ownership of any original content you generate and submit through the service, subject to the following conditions:

• By submitting content, you grant airepli a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

• You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify airepli for all claims resulting from content you supply.

5.4 Prohibited Use of Service Content

You may not systematically retrieve data or other content from our service to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. No part of the service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of airepli.

5.5 Software

All software used in any airepli service is the property of airepli or its software suppliers and protected by international copyright and intellectual property laws. Any use of such software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the software.

6. Privacy

6.1 Commitment to Privacy

At airepli, we are committed to protecting the privacy and security of our users. This section outlines our practices regarding the collection, use, and sharing of personal information through our Service.

6.2 Collection of Information

• Personal Information: We collect personal information that you voluntarily provide to us when you register for an account, such as your name and email address. This information is used to identify you as a user and provide you access to our Service.

• Usage Data: We collect data on how you use our Service, including the number of AI credits used. This helps us improve our Service and provide you with a personalized experience.

6.3 Use of Information

• Service Provision: We use your information to operate, maintain, and provide the features and functionality of the Service.

• Communication: We may use your email address to send you Service-related notices, updates, security alerts, and other administrative messages. You can opt out of certain types of communications if you do not wish to receive them.

• Improvements: We use collected data to understand and analyze usage trends and preferences, which helps us improve our Service.

6.4 Sharing and Disclosure

• No Sale of Personal Data: We do not sell your personal data to third parties.

• Service Providers: We may share your information with third-party service providers to the extent necessary to provide the Service, such as payment processing and cloud storage.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6.5 Data Security

We implement reasonable measures to protect the security of your personal information from unauthorized access, use, or disclosure. However, no internet-based service can be 100% secure, so we cannot guarantee absolute security.

6.6 Your Rights

• Access and Control: You have the right to access, update, or delete your personal information at any time.

• Data Portability: Upon request, we will provide you with a copy of your personal data in a commonly used format.

• Account Deletion: You can request the deletion of your account and associated data. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.7 Changes to Our Privacy Practices

We may update this privacy section from time to time. We will notify you of any changes by posting the new policy on our Service and updating the "Effective Date" at the top.

6.8 More on Privacy

Please refer to our comprehensive Privacy Policy page for more details

7. User Conduct and Responsibilities

7.1 User Obligations

As a user of airepli, you are required to comply with the following obligations:

• Compliance with Laws: You must use airepli in a lawful manner and comply with all applicable laws, rules, and regulations in your jurisdiction and any jurisdiction affected by your use of the Service.

• Account Security: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

• Accurate Information: You agree to provide accurate, current, and complete information as required for the use of the Service and to maintain and promptly update your account information to keep it accurate, current, and complete.

• Responsible Usage: You agree not to use airepli in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Service.

• Prohibited Conduct: You may not engage in any conduct that airepli deems to be in conflict with the spirit or intent of the Service, including but not limited to circumventing or manipulating our fee structure, billing process, or fees owed to airepli.

7.2 Content and Interaction

As a user, you are responsible for the content you generate and your interactions within the Service:

• Content Ownership: You retain ownership of any content you submit, post, display, or otherwise make available on the Service.

• Content Responsibility: You are solely responsible for your content and assume all risks associated with its use, including anyone’s reliance on its accuracy or claims relating to intellectual property or other legal rights.

• Prohibited Content: You agree not to post, upload, transmit, or otherwise make available any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.

• Feedback and Suggestions: If you provide airepli with any feedback or suggestions regarding the Service ("Feedback"), you hereby assign to airepli all rights in the Feedback and agree that airepli shall have the right to use such Feedback in any way it deems appropriate.

7.3 Compliance with Policies

In using airepli, you agree to abide by any policies or guidelines that we may provide from time to time, which are incorporated by reference into these Terms.

8. Disclaimers and Limitations of Liability

8.1 Disclaimer of Warranties

8.1.1 airepli provides its services, including the Chrome extension and all related software and platforms, on an "as is" and "as available" basis. While we strive to maintain the highest levels of service reliability and user experience, airepli makes no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials, or products included on our services.

8.1.2 To the full extent permissible by applicable law, airepli disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. airepli does not warrant that our services, its servers, or email sent from airepli are free of viruses or other harmful components.

8.2 Limitation of Liability

8.2.1 In no event shall airepli, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• (i) your access to or use of or inability to access or use the services;

• (ii) any conduct or content of any third party on the services;

• (iii) any content obtained from the services; and

• (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8.2.2 airepli's total liability to you from all causes of action and under all theories of liability will be limited to the amount you paid for the service or one hundred dollars ($100) if you have not had any payment obligations to airepli, as applicable.

8.2.3 This limitation of liability section applies to the fullest extent permitted by law in the applicable jurisdiction. Users should be aware that some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages; as such, the above limitations may not apply to you if you reside in such a jurisdiction.

8.3 Exclusions

8.3.1 Nothing in these Terms of Service shall be deemed to exclude or limit your liability in respect of any indemnity given by you under these Terms. This section does not affect any statutory rights that cannot be waived or limited by contract.

9. Indemnification

9.1 User Obligations

You ("User") agree to defend, indemnify, and hold harmless airepli, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Service, including, but not limited to:

• Your User Content.

• Use of the Service's content, services, and products other than as expressly authorized in these Terms.

• Your use of any information obtained from the Service.

9.2 Defense and Settlement

airepli reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify airepli, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of airepli. airepli will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9.3 No Admission of Fault

Any indemnification by you under this section shall not be construed as an admission of any wrongdoing or liability by either party.

9.4 Limitation of Liability

While airepli endeavors to provide the highest quality service, you understand and agree that your indemnification of airepli as set forth above is a fundamental part of these Terms, and airepli would not enter into these Terms without your agreement to indemnify airepli as stated.

10. Termination

10.1 Termination by airepli

airepli reserves the right, at its sole discretion, to terminate or suspend your access to and use of the Service, or any portion thereof, at any time and for any reason, with or without notice. Reasons for such termination may include, but are not limited to:

• Violations of these Terms or other incorporated agreements or guidelines.

• Requests by law enforcement or other government agencies.

• Discontinuance or material modification to the Service or any part thereof.

• Unexpected technical or security issues or problems.

• Engagement by you in fraudulent or illegal activities.

Upon termination by airepli, your right to use the Service will immediately cease. If airepli terminates your access to the Service, airepli may also delete your account and all related information and files in your account.

10.2 Termination by You

You may terminate your use of the Service at any time by ceasing all use of the Service and, where applicable, unsubscribing or cancelling your account. Termination of your account may result in the deletion of any content associated with your account, so please ensure you have saved any content you wish to retain before terminating your account.

10.3 Effect of Termination

Upon termination:

• All rights granted to you under these Terms will immediately cease.

• You must immediately cease all use of the Service.

• Any AI credits or other benefits associated with your account will be forfeited.

airepli is not liable to you or any third party for termination of your access to the Service or for the deletion of your content.

10.4 Survival

Sections of these Terms that, by their nature, should survive termination of these Terms will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law

11.1 Jurisdiction

The Terms of Service, including all matters relating to the use of the airepli services, shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the United Kingdom, the State of California, United States, etc.], without giving effect to any choice or conflict of law provision or rule.

11.2 Applicable Laws

Whether you access our service from within [Insert Jurisdiction] or from other jurisdictions, you agree that the laws of [Insert Jurisdiction] will govern these Terms and any dispute of any sort that might arise between you and airepli.

11.3 Legal Proceedings

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Service or the airepli services shall be instituted exclusively in the federal courts of [Insert Jurisdiction] or the courts of [Insert Specific State/Region within Jurisdiction] in each case located in [Insert Specific City/Area if applicable]. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

11.4 International Use

We make no representation that our service is appropriate, legal, or available for use in locations outside [Insert Jurisdiction]. Those who choose to access or use airepli from locations outside [Insert Jurisdiction] do so on their own initiative and are responsible for compliance with local laws.

12. Dispute Resolution

12.1 Informal Resolution

Before filing any claim against airepli, you agree to attempt to resolve the dispute informally by contacting us at [Insert Contact Information]. We will make an effort to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or airepli may bring a formal proceeding.

12.2 Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of [Jurisdiction Country/State].

12.3 Jurisdiction

You and airepli agree that any judicial proceedings to resolve claims relating to these Terms or the Services will be brought in the courts of [Jurisdiction Country/State], subject to the mandatory arbitration provisions below. Both you and airepli consent to venue and personal jurisdiction in such courts.

12.4 Arbitration Agreement

You and airepli agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Services (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, patents, trade secrets, or other intellectual property rights.

12.5 Arbitration Rules

The arbitration will be administered by Our Arbitration Provider pursuant to their Arbitration Rules and Procedures. The Arbitration Rules are available online. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the agreement to arbitrate is void, voidable, or otherwise invalid.

12.6 Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the Arbitration Rules. (The AAA provides a form Demand for Arbitration - Consumer Arbitration Rules at [AAA’s form URL] and a separate form for Non-Consumer Disputes at [AAA’s form URL].) The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the arbitrator's roster at the arbitration provider.

12.7 Arbitration Location and Procedure

Unless you and airepli otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and airepli submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the Arbitration Rules.

12.8 Arbitrator's Decision

The arbitrator will render an award within the timeframe specified in the Arbitration Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

13. Contact Information

For any questions, concerns, or comments regarding these Terms of Service, or for any other inquiries related to airepli, please reach out to us through the following channels:

Email Address: help@airepli.io

Support Portal: You can also submit your inquiries and receive assistance through our dedicated support portal at https://airepli.io/contact.

We are committed to providing prompt and helpful responses to all inquiries. For technical support, account-related questions, or feedback about our services, our dedicated support team is here to assist you.

For legal notices or service of process, please send them to our mailing address. We advise against sending sensitive information via email for security reasons. If you need to discuss confidential matters, please mention it in your communication, and we will arrange for a secure method of communication.

Business Hours: Our customer service team is available from 9:00 AM to 5:00 PM GMT, Monday to Friday, excluding public holidays.

Response Time: We aim to respond to all inquiries within 48 hours during business days.

We value your feedback and inquiries, as they help us improve our services and understand your needs better. For immediate answers to common questions, you may also refer to our FAQ section.